Support & Maintenance « ADVARIS Software Solutions

ADVARIS offers a comprehensive range of professional consultancy and complementary services

ADVARIS – software and services from one source

Service & Support

Our customers receive customised service offers with standby and reaction times that can be individually determined. Competent employees and a service network of experts who are available to us for special topics, such as hardware maintenance, we offer the best in terms of competence and speed of response.

Hotline and first-level support

The employees from our Service Department can access the customer’s system by remote maintenance, thus ensuring a prompt response and quick elimination of the problem.

Second level support

The employees in this group have detailed product knowledge and, furthermore, experience in processes typical of this industry. In conjunction with remote diagnosis tools, we thus guarantee the fastest and best assistance possible. Not only does this include dealing with malfunctions, but we can also make small, on-the-spot adjustments to the software.

Software updates

ADVARIS software is continually being developed. The new releases will be installed as agreed in a service contract.